Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

If you've had a debit or check card payment declined and you have enough money in your account to cover the payment, there are four conditions that can prevent your payment from going through: The payment amount exceeds your daily spending limit. ... Your debit card has been locked by your issuing institution.
Find the order you want to return. Select Request a refund or Report a problem and choose the option that describes your situation. Complete the form and note that you'd like a refund. You'll get a message that says "Thank you for sharing your concerns."
1. Make sure that you're logged into your Roblox account on which you want to redeem the code. 2. Go to the Promo Code Redemption Page. 3. Enter your code in the box below Enter Your Code. 4. Click Redeem. 5. Once you've successfully redeemed the promo code, check out your awesome new item in your account's inventory.

Making Courses

Your G Suite administrator can change your first and last name that appears in all Google services. After they change your profile name, the new name appears in messages, shared documents, calendar invitations, and in your school's searchable directory. However, your email address and the name you use to sign in to your account doesn't change.
If you signed up on a site that sends lots of emails, like promotions or newsletters, you can use the unsubscribe link to stop getting these emails. On your computer, go to Gmail. Open an email from the sender you want to unsubscribe from. Next to the sender's name, click Unsubscribe or Change preferences.
1. Open your Google Account. You might need to sign in. 2. Under "Security," select Signing in to Google. 3. Choose Password. You might need to sign in again. 4. Enter your new password, then select Change Password.
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to helpyou@educo.com.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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