SIAM (Service Integration and Management) is an adjustment for ITIL that spotlights on dealing with the conveyance of services given by different suppliers. It is a service capacity and set of practices in a model and approach that expands on, expounds, and supplements all the aspects of the ITIL practices.
Viable SIAM joins the advantages of multi-sourcing services with single sources which limit the dangers of multi-sourced methodologies and veiling the supply chain unpredictability from the customers. SIAM aids the circumstances where execution won’t be characterized totally by a solitary expert, supporting the advancement of supply chains into supply systems.
The essential focal point of SIAM is giving the vital steady administration, affirmation, and management of these multiple suppliers and services, regardless of whether these suppliers are outer, interior or a blend. It incorporates approaches for supplier co-appointment, co-ordination, co-operation, and interoperability. This makes a situation where all gatherings know their part, obligations, setting and are enabled to convey – and are then, additionally considered responsible for the results.
Syllabus:
- Discovery and Strategy
Elements of a SIAM Governance Framework
Analysis of the Current Situation
Key Elements of a SIAM Strategy
2. Plan and Build
Design a Detailed SIAM Model
Plan a SIAM Implementation
3. Implement
Different Scenarios Supporting a SIAM Implementation
Ongoing Organizational Change Management
4. Run and Improve
Operate, Assure and Improve a SIAM Ecosystem
5. SIAM Practices Across the Stages
Application of SIAM Practices