ISO/IEC 27001 Foundation Training and Certification course aims to confirm if the candidate has achieved sufficient understanding to apply MSP. ISO/IEC 27001 is an information security standard, part of the ISO/IEC 27000 family of standards, of which the last version was published in 2013, with a few minor updates since then. It is published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) under the joint ISO and IEC subcommittee. ISO/IEC 27001 specifies a management system that is intended to bring information security under management control and gives specific requirements. Organizations that meet the requirements may be certified by an accredited certification body following successful completion of an audit. ISO/IEC 27001 Foundation course focuses on the project managers and aspiring project manager. It is also benificial to other key staff involved in the design, development and delivery of projects, including Project Board members (e.g. Senior Responsible Owners), Team Managers (e.g. Product Delivery Managers), Project Assurance (e.g. Business Change Analysts), Project Support (e.g. Project and Program Office personnel) and operational line managers/staff. You can claim yourself successfully ISO/IEC 27001 Foundation certified when you are able to apply the method to a real project. ISO/IEC Foundation Training and Certification empowers an individual with project management expertise and the support provided for the use of MSP in their work environment.
Syllabus:
- Introduction to IT Service Management:
- Fundamentals of IT service management.
- What is service management system and how it can be managed?
- Benefits of ITSMS
- Framework of ITSMS
- Core concepts of IT Service Management
- The Service Management System (SMS):
- Introduction to Management Systems
- Understanding the service management boundary and determining the scope of the IT service management system
- IT service management system process areas
- Policy
- Organizational roles, responsibilities and authorities
- Planning for the service management system
- Service catalogue and list of services
- Risk management of services
- Service management plan and the requirements.
- Core concepts of the Service Management System (SMS)
- Service Design and Transition:
- Budgeting and accounting for services
- Resources management
- Risk assessment for services
- Service reporting
- Documents and records supporting the Implementation of ITSM
- Supplier management process
- Service level management Understanding the service management boundary and determining the scope of the IT service management system
- IT service management system process areas
- The service delivery processes and their relationships:
- The service delivery processes and their relationships
- Service level management
- Service reporting
- Service Continuity and availability management
- Budgeting and Accounting for services
- Capacity management
- Information security management
- The relationship processes and their relationships:
- The relationship processes and their relationships (Business relationship management, Supplier management).
- The resolution processes and their relationships:
- The resolution processes and their relationships (Incident and service request management, Problem management).
- The control processes and their relationships:
- The control processes and their relationships (Change management, configuration management, release and deployment manageme