The ITIL Managing Across the Lifecycle (MALC) qualification is a capstone qualification which is the final frontier that a candidate must achieve prior to accomplishing ITIL expert level.
ITIL Expert level of qualification is aimed at those professionals who’re interested in demonstrating a superior level of knowledge of the ITIL scheme in its entirety. Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management (ITSM) field. Candidates who achieve ITIL Expert level will also complete the pre-requisite entry criteria for the ITIL Master level; the highest level qualification within the ITIL scheme.
The main outcome of the ITIL MALC or Expert certification is to gain an understanding of five lifecycle stages. At this level, understudies will completely comprehend the stages, yet the course sticks strongly on solitary circumstances, which stimulate essential thinking. Individuals will discover the chance to get some answers concerning a theoretical condition and after that make a game plan of movement in perspective on ITIL show.
ITIL MALC training and certification will gain an understanding of how to apply ITIL structure explicitly to the condition. Meanwhile, the course enhances few industry standards and consistency, increasingly suitable authoritative capacities and the execution part for new considerations perfectly without profoundly changing occupation limits or step-by-step routine for delegates.
Syllabus:
Learning unit MALC 01: Key concepts of the service lifecycle
- Managing services and service management
- The service lifecycle
- Service value across the different stages of the service lifecycle
- Other key concepts.
Learning unit MALC 02: Communication and stakeholder management
- Co-ordination of business relationship management across the service lifecycle, and the role of
business relationship management in communication
- Stakeholder management and communication
- The value of good communication and ensuring its flow across the service lifecycle.
Learning unit MALC 03: Integrating service management processes across the service lifecycle
- The integration of service management processes through the service lifecycle
- The impact of service strategy on other service lifecycle stages
- The value of a service lifecycle perspective when designing service solutions
- The inputs and outputs of processes and stages in the service lifecycle
- The value to business and the interfaces of all processes in the ITIL service lifecycle.
Learning unit MALC 04: Managing services across the service lifecycle
- Identification and assessment of customer and stakeholder needs and requirements across all
service lifecycle stages, and ensuring appropriate priority is given to them
- How the service design package provides a link between service design, service transition and
service operation
- Managing cross-lifecycle processes to ensure appropriate impact and involvement at all
required service lifecycle stages
- Implementing and improving services, using key sources of information for identifying the need
for improvement
- The challenges, critical success factors and risks of the service lifecycle stages, and potential
conflicts and competing issues across the service lifecycle.
Learning unit MALC 05: Governance and organization
- Governance
- Organizational structure, skills and competence
- Service provider types and service strategies.
Learning unit MALC 06: Measurement
- Measuring and demonstrating business value
- Determining and using metrics
- Design and development of measurement frameworks and methods
- Monitoring and control systems
- Use of event management tools to increase visibility of the infrastructure and IT service delivery.
Learning unit MALC 07: Implementing and improving service management capability
- Implementing service management
- Assessing service management
- Improving service management
- Key considerations for the implementation and improvement of both the service management
practice and the services themselves
- Key considerations when planning and implementing service management technologies.